Welcome to Centennial Animal Hospital
COVID-19 Policy UPDATE January 3, 2022
Due to an exponential rise in COVID-19 cases driven by the Omicron variant, the provincial government is implementing further restrictions and will move to a modified version of Step 2 of the Roadmap to Reopen later this week.
We will continue to adopt a curbside service as our primary model to keep our team and clients as safe as possible.
We will continue to adopt a curbside service as our primary model to keep our team and clients as safe as possible.
- ALL APPOINTMENTS and surgical and dental admissions will continue to be curbside at this time.
- Curbside pickup will also continue for food and medication.
- To place an order through our online store, visit: myVETstore.
- If you require any assistance registering or are unable to use this service, please call us at: 705-645-3077.
- We require a MINIMUM of 48 hours notice to prepare prescription medications for pick up.
Please adhere to the following safety guidelines
(these safety measures apply regardless of team member or client vaccine status)
DO NOT visit our hospital if you are experiencing ANY symptoms of illness
OR
if you or someone in your household should be isolating because of a positive test or symptoms of illness.
TELEPHONE AND EMAIL COMMUNICATIONS
We understand that our phone lines are often tied up, this can be frustrating, and wait times for a response can seem very long. This is due to the length of current calls. Once we are on the phone with a client, we do not rush. Please be assured that when it is your turn, we will take our time to deal with all of your concerns. We are doing our absolute best to limit hold times. You may leave us a voicemail rather than staying on hold, and we will return your call as soon as possible.
Alternatively, you may utilize email (welovepets@centennialah.ca) to request medication refills, ask any questions, order food, or request an appointment.
OR
if you or someone in your household should be isolating because of a positive test or symptoms of illness.
- If your pet requires veterinary care, we ask that only ONE HEALTHY person brings your pet to the appointment. If this is impossible for you, please let us know and we will work together to find a solution.
- We continue to ask for masks to be used, including during outdoor interactions. Your mask should fit properly on your face and cover your nose and chin. (Neck gaiters are NOT acceptable).
- We also ask that you respect physical distancing recommendations during interactions.
- WHEN YOU ARRIVE, please TEXT us at 705-641-9170 (in Bracebridge) or 705-641-8915 (in Gravenhurst) and we will provide further instructions.
- We will let you know when it is time to bring your pet to meet our team member at the entrance of the building or when the food or medication you have come for is ready.
- Please ensure your dog is on a leash and your cat is in a carrier.
TELEPHONE AND EMAIL COMMUNICATIONS
We understand that our phone lines are often tied up, this can be frustrating, and wait times for a response can seem very long. This is due to the length of current calls. Once we are on the phone with a client, we do not rush. Please be assured that when it is your turn, we will take our time to deal with all of your concerns. We are doing our absolute best to limit hold times. You may leave us a voicemail rather than staying on hold, and we will return your call as soon as possible.
Alternatively, you may utilize email (welovepets@centennialah.ca) to request medication refills, ask any questions, order food, or request an appointment.
Thank you for your patience and understanding. It is so important that we all work together to keep each other safe as we navigate this critical point in the pandemic.
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Telemedicine remains available for a fee to our regular clients, where appropriate.
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If you require veterinary care, prescriptions, or supplies for your pet that are not available online through myVETstore ,
PLEASE call us first.
If it is determined that your pet needs to be seen by a veterinarian, we will schedule an appointment.
Some cases may be suitable for a telemedicine option, instead.
When visiting either of our locations, please CALL US to let us know you have arrived.
Payment can be made via Interac e-Transfer, VISA or MasterCard.
PLEASE call us first.
If it is determined that your pet needs to be seen by a veterinarian, we will schedule an appointment.
Some cases may be suitable for a telemedicine option, instead.
When visiting either of our locations, please CALL US to let us know you have arrived.
Payment can be made via Interac e-Transfer, VISA or MasterCard.
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Have you registered for myVETstore yet? Veterinary-approved products and food may be ordered
conveniently, online.
Since March 2020, we have been offering FREE HOME DELIVERY on VETstore orders.
We will continue to do so until further notice.
Visit www.myvetstore.ca/centennialah OR www.myvetstore.ca/gravenhurstvs
to register. Register with the practice location you visit most often.
conveniently, online.
Since March 2020, we have been offering FREE HOME DELIVERY on VETstore orders.
We will continue to do so until further notice.
Visit www.myvetstore.ca/centennialah OR www.myvetstore.ca/gravenhurstvs
to register. Register with the practice location you visit most often.
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We welcome all of our clients to join us on facebook! Please "like us" and "follow us" to see cute pictures of our patients, interact with us through games and postings and obtain important information and facts. We can't wait to see you there! |
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